We called our pest control (Erlich) and the roach that they said they left was actually a grasshopper. We refunded their money for the previous night and the next day without issue. They did not see anything on the table or surrounding area but sand and crumbs. When they called after midnight and said they had seen a trail of roaches on their guest room table our security staff member and Front office manager went to the room. My husband and I both were involved with this guest and the pest contol issue in their room. I regret that this guest did not enjoy their stay with us. To this day, my husband feels like bugs are crawling on him. Then I had to wash all the clothes at the laundrymat. We left everything in the car and then let one of those roach insecticide "bombs" off. We were afraid to bring our belongings into our home. I have to say this was sad because our kids did enjoy the indoor pool and pirate ship water spray area. We did leave the remains of the roach on the wall. They claimed they did not see any roaches in that room. For your information, the first room was quickly occupied. It was a beautiful and clean hotel but we had trouble getting comfortable. We ended up at the Courtyard by Marrriot. We are now apprehensive to go to any hotel. I think we should have received a refund of the entire amount since this experience had ruined our vacation. My husband spoke to other guests who have also seen them on the property. We felt like there were cockroaches in that room as well. There were ants and other bugs in that room. We were upgraded to another room in another building. I have read if you see one during the day, there is a huge infestaton. Within the first 15 minutes of arriving and unloading our car, my husband killed a cockroach on the wall and left the remains for proof. Then I had to wash all the clothes at the.
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